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Booking terms & conditions

Pricing

Initial consultation £40
Treatment costs individually priced – see online booking for more details

As medical practitioners, your health is our priority. A full medical history will be taken at each appointment.
Please note that if you have a current infection, or are on antibiotics then we will not be able to go ahead with treatment. If you turn up to your appointment and have not previously disclosed this, then we will not be able to treat you and your deposit or full payment will be retained and not transferrable.
2. Active cold sore
3. Underlying illnesses or previous surgeries in the area that you have not mentioned beforehand
4. Incorrectly placed filler that needs dissolving
5. Certain medication ie Roaccutane
NB: This policy is applicable for all eventualities including illness, childcare issues, traffic, e.t.c.
If your initial or treatment appointment is more than 3 days away, you are free to change your appointment and your booking fee can be transferred to your next appointment. This can only happen once. Additional rescheduling you will need to pay the fee each time.
HOW: You can do this by clicking ‘reschedule’ on the booking email you should have received.
If your initial or treatment appointment is more than 3 days away, you are free to change your appointment and your booking fee can be transferred to your next appointment.
‘No shows’ will be invoiced or charged the full fee of the appointment.

After your initial consultation you will be provided with a detailed treatment plan with prices too.

You will be asked to pay in full for your initial consultation. For treatments you will be asked to pay either a deposit or in full to make your booking. This payment is partially refundable depending on notice period given ( see service details for further information or contact the clinic). This deposits will go towards your treatment on the day.

Please ensure prior to your initial consultation that you have completed the medical intake form sent to you.

Medical History

You may be sent forms to read and / or complete prior to the clinic appointment. Please ensure you have read this material and completed it if asked to do so.

Please note you may not be able to have treatment on the day if:

1. You have your wedding within 6 weeks

***Please note we cannot treat you if pregnant or breastfeeding***

Unfortunately, Dr Kara is unable to treat patients who are registered at Thorpewood Surgery,Norwich.

The treatment booking fee (50% -100% total treatment cost) is not refundable and can only be transferred ONCE if you need to reschedule. This counts as a late cancellation fee. Please rebook online when you are ready.

OVER 3 DAYS NOTICE

UNDER 3 DAYS NOTICE

NO SHOWS

LATENESS
Late attendance may mean that your appointment is cancelled and your booking fee retained. If you are more than 10 mins late, you will be asked to rebook your appointment, will be charged the full treatment cost and asked to rebook.

CONSULTATIONS

Your first consultation fee (£40) is non refundable or redeemable. Further consultations will be chargeable at £40 per consultation and not redeemable or transferable.
Review appointments are free of charge but there may be a fee if further treatment is administered.

Payment is due before treatment commences.

For any questions please email [email protected]

Deposits and payments are non-refundable to secure an initial consultation or treatment appointments. These payments are non-transferable to other treatments or skincare purchases. The clinic allows clients to move their appointment ONCE ONLY if they need to reschedule their appointment. If you would like to rearrange your appointment, it must be before the 72 hour time period and you must provide an alternate date when re-booking. If you are more than 10 minutes late to your appointment I will not be able to carry out the treatment due to the time needed to carry out safe practice with the nature of our procedures. In these circumstances this will result in a loss of the deposit, clients will need to re-book. If you wish to cancel your treatment appointment and do not reschedule your appointment immediately you will lose your deposit. If appointments are cancelled within 72 hrs of your appointment you will lose your deposit.